TERMS & CONDITIONS

Introduction

Welcome to SARA ELEMARY's online store. These terms and conditions ("Terms & Conditions") apply to the Site, and all of its divisions, and subsidiaries.

 

By accessing the Site, you confirm your understanding of the Terms and Conditions. If you do not agree to these Terms and Conditions of use, you shall not use this website. The Site reserves the right, to change, modify, add, or remove portions of these Terms and Conditions of use at any time. Changes will be effective when posted on the Site with no other notice provided. Please check these Terms and Conditions of use regularly for updates. Your continued use of the Site following the posting of changes to these Terms and Conditions of use constitutes your acceptance of those changes.

 

Terms and Conditions of Use

 

Use of the Site

You are either at least 18 years of age or are accessing the Site under the supervision of a parent or legal guardian. 

 

We grant you a non-transferable and revocable license to use the Site, under the Terms and Conditions described, for the purpose of shopping for items sold on the Site. Commercial use or use on behalf of any third party is prohibited, except as explicitly permitted by us in advance. Any breach of these Terms and Conditions shall result in the immediate revocation of the license granted in this paragraph without notice to you.


Product purchases and related features that available on the Site may require registration or subscription. It requires you to register to the website, you agree to provide accurate and current information about yourself and promptly update such information if there are any changes. Every user of the Site is solely responsible for keeping passwords and other account identifiers safe and secure. The account owner is entirely responsible for all activities that occur under such a password or account. Furthermore, you must notify us of any unauthorized use of your password or account. The Site shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this section.

 

During the registration process, you agree to receive promotional emails from the Site. You can subsequently opt-out of receiving such promotional e-mails by clicking on the link at the bottom of any promotional email.

 

User Submissions

By completing an order or signing up, you agree to receive 

a) emails associated with finalizing your order, which may contain relevant offers from third parties, 

and b) emails asking you to review SARA ELEMARY and your purchase 

and c) promotional emails, SMS, and push notifications from www.saraelemary.com. 

You may unsubscribe from promotional emails via a link provided in each email. If you would like us to remove your personal information from our database, unsubscribe from emails and/or SMS, please email the Customer Service email address.

 

Order Acceptance and Pricing

Please note that there are cases when an order cannot be processed for various reasons. The Site reserves the right to refuse or cancel any order for any reason at any given time. You may be asked to provide additional verifications or information, including but not limited to phone number and address before we accept the order.

 

In order to avoid any fraud with credit or debit cards, we reserve the right to obtain validation of your payment details before providing you with the product and to verify the personal information you shared with us. This verification can take the shape of an identity, place of residence or banking information check. The absence of an answer following such a demand will automatically cause the cancellation of the order within 2 days.

We reserve the right to proceed to the direct cancellation of an order for which we suspect a risk of fraudulent use of credit or debit card.

We are determined to provide the most accurate pricing information on the Site to our users; however, errors may still occur, such as cases when the price of an item is not displayed correctly on the website. As such, we reserve the right to refuse or cancel any order. In the event that an item is mispriced, we may, at our own discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.

 

Trademarks and Copyrights

All intellectual property rights, whether registered or unregistered, in the Site, information content on the Site and all the website design, including, but not limited to, text, graphics, photos, and their selection and arrangement, the products information, shall remain our property. The entire contents of the Site also are protected by copyright as a collective work under Egyptian copyright laws and international conventions. All rights are reserved.

 

Applicable Law and Jurisdiction

These Terms and Conditions shall be interpreted and governed by the laws in force in Egypt. Each party hereby agrees to submit to the jurisdiction of Egypt's courts and to waive any objections based upon venue.

 

www.saraelemary.com is operated by Sara Elemary, a company registered in Egypt. International Credit Card Payments that you make through the Site will be processed by our contracted Payment Service Provider, a company registered in Egypt.

 

Refund for Cash on Delivery Orders

In case of return and the payment method was cash on delivery, the customer is eligible for a cash refund within 10 days and after the 10 days if the customer was unreachable for 10 days the money will be refunded via voucher and the customer can’t request to take it in cash anymore.

 

Returns & Refunds


Returns

Returned items must comply with our returns policy:

Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included.

If an item has SARA ELEMARY security tag or brand tag attached, it must be returned with the tag in its original position.

Please take care when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.


Refunds

Once your return has been received and accepted by the responsible team inside SARA ELEMARY Studio, your refund will be completed via the original payment method, excluding the delivery costs. We’ll keep you updated every step of the way. You can follow the return of your package with our carrier using the tracking number on your Returns Label.

If you are eligible, we may be able to issue your refund as a voucher to be used at any time from the online store if you prefer; the amount will effortlessly apply at checkout the next time you shop with us once you enter the voucher code during the checkout.


Faulty items

It is our aim that every item arrives in great condition and we hope you’re always thrilled with your purchase. If you receive an item in a flawed or damaged condition, or if it doesn’t quite match the description on site, please advise Customer Service as soon as possible. We will arrange a return and process a full refund for the defective item.